ID verification + Selfie

ID verification + Selfie for Age Verification

Why do we need to verify your age?

At superocatering.co.uk, our commitment is to sell pressurised products and accessories only to customers that are 18 years of age or older. This is in compliance with UK law.  

Sending your ID and a selfie to a website might seem a little strange. However, it helps us to get you up and running as quickly and securely as possible, letting you place orders from our website in no time - all while assuring that we conform to all of the rules and regulations that apply to us as a seller of age-restricted goods.

We appreciate your patience and understanding in helping us keep pressurised products out of the hands of minors.

How does Age Verification work?

We use AgeChecker.Net, an industry-respected third-party company, to verify that you are who you say you are and that you are of the minimum age to purchase pressurised products. Your age will be verified to confirm your name, date of birth, and address exactly as it appears on your government issued ID, in accordance with the UK government's minimum age requirement for pressurised product purchases.

Verification Process:

Step 1: When you are ready to pay for an order and click "Checkout," the AgeChecker.Net screen will appear, explaining the verification process and why it is necessary. Id verification typically takes less than a minute to complete.

Step 2: Next, You are asked for your name, date of birth and address.

Step 3: The customer's information is processed by the AgeChecker.Net service and cross-checked against millions of documents containing public records, credit information, and other sources (wont show up on credit report / rating). If AgeChecker.Net determines that the information submitted is fraudulent or that it was not found in their databases, they will request a photo ID + Selfie with ID from your self.

Step 4: If AgeChecker.Net request a photo ID + Selfie, they will give you a few options to upload a picture of your ID with your name and date of birth clearly visible. A picture can be taken directly from the verification screen from your phone or webcam if using desktop.

Customers using a computer without camera can also request a link to be sent to your phone, allowing you to take a picture with your phone and then continue the process on your computer. Once a picture of your ID + Selfie with ID is submitted, AgeChecker.Net will verify it in around 10 to 20 seconds.

Step 5: Once you are verified, If you submitted a photo ID, AgeChecker.Net will remember you so you wont have to submit a photo ID again for as long as your details remain the same.

If you was not verified successfully, AgeChecker.Net will give you a chance to fix your picture and try again if it was blurry or unreadable. If AgeChecker.Net determine that you are underage, We can disable your access to our service.

How is your information secured?

The information you provide is used purely to verify your age. AgeChecker.Net will never share or sell data to third-parties. Your privacy and security are important to us. Access to AgeChecker.Net services are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. AgeChecker.Net will store your DOB, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed as soon as you are verified.

Why are we using this method for all other products when cream chargers are the only product with a government issued age limit? 

As per our terms and conditions: "These are the terms on which we sell all the Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old."

This website is only available to those who are over the age of 18 years. This way we can be sure of a customers real age. Other products that we sell might not have a government age restriction enforced. But they do have an 18+ age rating from the manufacturer which we also must comply with. 

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Questions that we are waiting for answers from agechecker.net**

Once Photo and ID is captured

  • Where is it stored (country) and in what form (file/blob/hashed/together/separated/emailed)

  • What parts of this are shared outside of AgeChecker.Net control (Or stored in a 3rd party ID verification SaaS product) and with whom?

  • How do those third parties store/retain above data and for how long?

  • Do you have agreements with said 3rd parties that restrict their use of and retention of [my|our] PII data?

Then, after verification, what from the above is stored and how long is it retained for:

  • If a successful ID verification is completed

  • If a verification is failed